Lunds and Byerlys Reviews

Wide product selection: The website offers a broad range of grocery items including fresh herbs, meats, seafood, and prepared foods with recipe ideas available for inspiration. This supports convenient meal planning and shopping.

Online shopping features: Users can create lists, choose pickup or delivery options, and manage their cart easily through the site interface.

Recipe integration: The site provides trending recipes such as Elote Pasta Salad and Barbecued Ribs that encourage users to try new dishes using products from the store.

App usability issues: Reviews indicate that the associated mobile app is clunky with poor navigation. Search functionality is limited—items relevant to searches may not appear at the top, requiring excessive scrolling. Sorting features do not work well, and adding multiple quantities of an item causes delays due to loading between each addition.

Customer service concerns reported by employees: Some employee reviews describe poor onboarding processes, inconsistent management communication, unconscious bias in company culture, and leadership that does not listen well to store-level feedback. These internal issues could indirectly affect customer experience if reflected in service quality or operational efficiency.